Apple Health shows no readable data
Open iOS Settings or the Health app and review REMind access for Sleep, Heart Rate, and Mobility. An empty result does not always mean access was denied; the selected time range may contain no samples.
REMind support
Clear steps when something feels unclear.
REMind is built around device permissions and locally available data. These are the quickest checks for the most common situations.
Sound monitoring will not start
In REMind, open Profile and enable Sound Monitoring. If microphone access was denied, use Open App Settings and allow Microphone access. iOS will not show a second permission sheet after you have already made a choice.
A session was interrupted
If the app was terminated or the recorder stopped, REMind preserves session timing but cannot recover sound analysis from the interrupted recording. Start a new overnight session when you are ready.
Delete local study data
Use Reset All Data in Profile. This clears REMind study records and temporary REMind audio, but Apple Health permissions must be changed separately in iOS and externally shared PDFs cannot be recalled.
Need more help?
Contact and response details
Please do not send health records, recordings, or exported reports unless an approved support process specifically asks for them.
For help with REMind, contact support@neuroline.health. We aim to respond within 2–3 business days.
For privacy questions, see the Privacy Policy. REMind is not an emergency service; contact local emergency services for urgent medical help.